Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
7.6
Location
6.8
Service
8.0
Dining
8.2
Guest reviews
6.0/10
based on 5 reviews
8.0
8.0/10 based on 2140 reviews
Steven
United Kingdom,
February
2025
5.2/10
My stay at Hotel Plaza Osaka was pleasant, with warm & friendly staff and a good variety of breakfast options. However, I did find the room a bit small and the hotel's location wasn't ideal for quick access to major attractions. Overall, it was a good experience but there were a few areas that could be improved. 😊
Rooms
6.0
I found the room to be quite small, especially with three beds squeezed in. There was limited movement space, and the bathroom was also tiny. Still, it was clean and had a nice view.
Service
8.0
The staff were exceptionally friendly and accommodating throughout my stay, providing helpful recommendations and assistance when I needed it.
Location
6.0
While the hotel was near Juso station, it felt a bit disconnected from the main attractions in the city like Osaka Castle or Dotonburi, which required extra travel time.
Dining
8.0
Breakfast offered a nice selection of both western and Japanese foods, though the restaurant got quite busy. I enjoyed the standard variety and taste.
Facilities
7.0
The hotel had good basic facilities. I noticed a nice gym and a souvenir shop, but some additional charges for certain amenities were a bit unexpected.
James
United Kingdom,
January
2025
6.6/10
I had a good experience at Hotel Plaza Osaka. The breakfast buffet was definitely a highlight, with plenty of variety and delicious options. My room was clean, though snug, which is typical for Osaka. However, I found the location a bit less convenient for direct access to major attractions, and the additional charges for amenities like the sauna felt unnecessary.
Rooms
8.0
The room was clean and had all essential amenities, but it felt small, especially for luggage. I appreciated the air purifier, but the lack of space was noticeable.
Service
8.0
The staff were friendly and attentive, always quick to respond to requests. I felt welcomed right from check-in, which was a nice touch.
Location
7.0
The hotel is a short walk to Juso station, which was convenient, but not ideally located for direct access to major shopping or dining areas. I had to rely on taxis occasionally.
Dining
8.0
Breakfast was excellent, offering a mix of Western and Japanese dishes. However, I wish there had been more fruit options.
Facilities
7.0
The hotel had good facilities, but I was disappointed that access to the sauna and pool required an extra fee. Even so, the overall cleanliness was commendable.
Olivia
United Kingdom,
October
2024
5.6/10
I had a pleasant stay at Hotel Plaza Osaka, although there were a few hiccups. The staff really stood out for their friendliness and helpfulness, especially when it came to language barriers. However, the hotel's location isn't ideal for shopping, and I could hear some noise from the neighboring rooms. Overall, it was a good experience, especially for a quick visit.
Rooms
8.0
The room was standard size, clean, and comfortable, albeit a bit small by my standards. I enjoyed a nice view of the Umeda and Yodo river from my room, which was a definite plus.
Service
9.0
The staff provided excellent service, assisting me with check-in and local taxi arrangements with great attention to detail. They were fluent in English, making communication easy and pleasant.
Location
6.0
While the hotel is a short distance from Juso station and has nearby convenience stores and restaurants, it isn't centrally located for major attractions. The area has a reputation that might not be appealing, but I found it manageable for a one-night stay.
Dining
8.0
The breakfast buffet was impressive, offering a good mix of Japanese and western dishes. I appreciated the variety, but I can see how it might get repetitive after several days.
Facilities
7.0
The hotel had basic facilities which were clean and functional. However, it could benefit from updated amenities and perhaps a few more flexible services like afternoon cleaning.
Joseph
United Kingdom,
October
2024
6.6/10
Overall, my stay at Hotel Plaza Osaka was enjoyable, primarily due to the spacious room and excellent cleanliness. The breakfast offered a delicious variety that I looked forward to each morning. However, I did find some aspects, like the room size, a little inconvenient for more than two people, especially with luggage.
Rooms
8.0
The room I stayed in was quite spacious for two people, making it comfortable even with our bags. However, if you have a larger group, you might find the rooms on the smaller side, especially the bathrooms.
Service
7.0
Service was attentive and polite, though there was a slight language barrier. Some staff were incredibly helpful, while I did encounter a few instances where the information provided was inconsistent.
Location
8.0
The hotel is conveniently located, only a short 10-minute walk from the nearest subway station, making it easy to explore nearby neighborhoods. I felt secure walking around, with plenty of local eateries and shops close by.
Dining
10.0
Breakfast was a highlight of my stay, featuring a superb buffet with plenty of choices. The food was well-labeled, even catering to various dietary needs, which I appreciated.
Facilities
9.0
The hotel had excellent housekeeping services and features like a guest lounge, which added to the overall experience. I enjoyed the complimentary snacks and the unique Japanese-themed photo opportunities.
Victoria
United Kingdom,
October
2024
6.6/10
My stay at Hotel Plaza Osaka was quite pleasant overall. The room was spacious by local standards, and the beds were very comfortable. There were a few downsides, such as the limited parking and extra charges for the sauna and pool, but I found decent value for the price.
Rooms
8.0
The room I stayed in was larger than most Japanese hotels. It was clean and well-equipped, although the bathroom felt a bit tight. The view was lovely and overall, I felt comfortable during my stay.
Service
8.0
The staff were friendly and attentive. I appreciated the quick response when I requested additional hangers and towels. The welcome drink was a nice touch too.
Location
7.0
The hotel's location has its pros and cons. It's a short walk to Juso station, but the surrounding area has a mix of local eateries and some more questionable spots. Despite that, I felt safe walking around.
Dining
7.0
Breakfast offered a good variety of options. Though I thought they could add a bit more food variety, the quality was consistently good, catering to both Western and Japanese tastes.
Facilities
6.0
I found the hotel's amenities quite nice, but I was disappointed by the extra charge for the pool. However, the clean and organized environment made up for that a bit.
Interested in seeing the Exclusive Early Booking Rate?